Warranty

Warranty Period

The warranty period is 1 year from the delivery date for all Kuycon monitors purchased directly from kuycon.ae for delivery within the UAE or other GCC countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia).

Pixel Defect Policy

ISO 9241-307 Class I compliant

Kuycon monitors are manufactured to meet ISO 9241-307 Class I standards.

Under this policy, a display may have up to 1 bright pixel, 1 dark pixel, or 2 stuck sub-pixels per million pixels.

However, kuycon.ae provides stricter coverage: if your unit has more than 1 defective pixel of any sort per million, it qualifies for replacement under our Limited Warranty.

Other Defect Definitions

The following are also considered defects covered under warranty:

• Failure of critical components (power supply, video inputs)
• Severe display faults (permanent lines, major back-light bleed, significant colour distortion)

Exclusions

The following are not covered under warranty: minor pixel anomalies, cosmetic wear, misuse, accidents, external causes, or damage resulting from improper handling or installation.

OLED and QD-OLED: image retention and burn-in

Products with an OLED or QD-OLED panel are subject to image retention and, over time, to permanent burn-in where the same static content — a taskbar, a game HUD, a station logo, spreadsheet gridlines, a stationary window — is displayed for extended periods, especially at high brightness. This is an inherent characteristic of the panel technology and a form of gradual wear, not a manufacturing defect, and it is not covered by this Limited Warranty. Image retention and burn-in are governed by this paragraph rather than by the general categories of covered defect listed above. Keep the built-in panel protections enabled (pixel shift, panel refresh cycle, automatic brightness limiter), vary what is on screen, and let the display sleep. Whether a retained image or luminance non-uniformity is a covered defect is assessed by Kuycon on a full-screen solid-colour test and, where the panel reports them, on its own usage and pixel-refresh counters. A fault confirmed on that test is covered. Your statutory rights are not affected.

Claim Procedure

To file a warranty claim, please follow these steps:

1. Email [email protected] or other official contacts available on the Contacts page with proof of the defect and your order number.
2. UAE & GCC Countries: For valid warranty claims in the UAE and other GCC countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia), return shipping is on us — we send a prepaid return label or arrange collection at our expense and cover all round-trip shipping costs.
3. We will repair, replace, or refund at our option after inspection.