Privacy Policy

Last Updated: September 18, 2026

1. Introduction

Kuycon L.L.C-FZ ("Kuycon", "we", "us", "our") operates the e-commerce website kuycon.ae, which offers Kuycon-branded computer monitors and accessories, primarily to customers in the United Arab Emirates and the wider Middle East and North Africa ("MENA") region.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, how long we keep it, and what rights you have under applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

The Policy applies to visitors and customers using kuycon.ae ("users"). At this time, we only ship physical products to delivery addresses within the United Arab Emirates, although the Site may be accessible from other countries.

By using the Site or placing an order, you acknowledge that you have read and understood this Privacy Policy.

2. Controller and Contact Details

The entity responsible for your personal data (the "Controller") is:

• Legal Name: Kuycon L.L.C-FZ
• Registered Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
• Email: [email protected]
• Phone: +971 58 585 4131

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us using the details above.

3. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person.
• "Processing" means any operation performed on Personal Data (such as collection, storage, use, transfer, or deletion).
• "Controller" means the party that determines the purposes and means of Processing Personal Data.
• "Processor" means a third party that processes Personal Data on behalf of the Controller.
• "User" means any natural person who visits or interacts with kuycon.ae.

4. Data We Collect

4.1 Categories of Personal Data

We may collect the following types of Personal Data:

• Identification and contact details – name, email address, phone number.
• Order and delivery details – billing and shipping address, products purchased, order history.
• Payment information – payment method, transaction identifiers; card details are entered on our payment provider's own page or form and never reach our systems. From the provider we receive only the card scheme and the last four digits.
• Account information – the e-mail address you sign in with and your account preferences; sign-in is handled by our identity provider and we hold no password for your account.
• Device and usage data – IP address, browser type, operating system, referring URLs, pages visited, time and date of visits, and other standard log data.
• Marketing and communication preferences – subscriptions to newsletters, your opt-in/opt-out choices, and related communication history.

4.2 How We Collect Data

We collect Personal Data in several ways:

• When you place an order, create an account or fill in forms on the Site.
• When you contact us via email, messenger, or other support channels.
• Automatically, via cookies and similar technologies (see our Cookie Policy).
• From third-party service providers, such as payment processors and shipping carriers, in connection with your orders.

5. Legal Bases for Processing

Under UAE PDPL, we process Personal Data only when there is a valid legal basis, including:

• Consent – for example, when you subscribe to marketing communications or accept non-essential cookies. You may withdraw your consent at any time.
• Performance of a contract – to process and deliver your order, provide warranty support, or take steps at your request before entering into a contract.
• Compliance with legal obligations – to meet accounting, tax, customs or consumer-protection requirements under applicable UAE laws.
• Legitimate interests – to prevent fraud, ensure IT and network security, improve the Site, and defend our legal rights, provided that such interests are not overridden by your rights and freedoms.
• Vital interests or public interest – in rare cases, where Processing is necessary to protect an individual's vital interests or as required by law or public authorities.

6. How We Use Personal Data

We use your Personal Data for the following purposes:

• To accept, process and ship your orders and provide related customer service.
• To manage your account, order history and preferences.
• To provide technical and warranty support, including handling returns and repairs.
• To send service messages related to your orders (e.g., order confirmations, shipping updates, important changes to our terms).
• To send marketing communications about Kuycon products, promotions and updates, where permitted by law and your preferences.
• To analyze Site performance and improve our products, services and user experience.
• To detect, prevent or investigate fraud, abuse, security incidents or other harmful activities.
• To comply with applicable laws, regulations and governmental requests.

We do not sell your Personal Data.

7. Sharing Your Personal Data

We may share Personal Data with the following categories of recipients, only to the extent necessary for the purposes described:

• Payment processors and banks – to process card or bank transfers and prevent fraud.
• Logistics and shipping providers – to deliver your products and handle customs clearance into the UAE.
• IT and cloud service providers – hosting, data storage, customer support tools, email delivery and analytics.
• Professional advisers – lawyers, auditors, and consultants, subject to confidentiality obligations.
• Public authorities – where required by law or to respond to lawful requests from competent authorities.
• Corporate successors – in case of merger, acquisition or sale of assets, in which case Personal Data may be transferred subject to appropriate safeguards.

We require all third-party service providers to process Personal Data only on our instructions and to implement appropriate security measures.

8. International Data Transfers

Our servers and service providers may be located both inside and outside the United Arab Emirates. Where Personal Data is transferred outside the UAE, we take steps required by PDPL to ensure an adequate level of protection, such as:

• transferring data to countries or organisations recognised as providing adequate protection,
• entering into contractual clauses that ensure data protection, or
• obtaining your explicit consent, where legally required.

9. Data Retention

We retain Personal Data only for as long as necessary for the purposes described in this Policy, or as required by law. Typically:

• Order and invoice records – kept for at least 7 years for tax, accounting and warranty purposes.
• Customer support records – kept for at least 3 years after last interaction, for dispute resolution and quality control.
• Marketing data – stored until you withdraw consent or unsubscribe, plus a reasonable period to record your opt-out.
• Technical logs and analytics data – technical logs are retained for a period useful for security and performance analysis; on-site analytics data is kept for 180 days, after which it is deleted; where a third-party analytics service holds its own copy, its retention is set in that service.

10. Your Rights under UAE Data Protection Law

Subject to the conditions and exceptions under the UAE PDPL, you may have the following rights:

• Right to be informed – to receive clear information about how we process your Personal Data (this Policy).
• Right of access – to obtain confirmation whether we process your Personal Data and receive a copy of it.
• Right to rectification – to request correction of inaccurate or incomplete Personal Data.
• Right to erasure – to request deletion of Personal Data in certain circumstances (for example, when it is no longer needed or you withdraw consent and there is no other legal basis).
• Right to restriction of processing – to request that we temporarily limit Processing in certain cases.
• Right to data portability – to receive Personal Data you provided to us in a structured, commonly used and machine-readable format, where technically feasible.
• Right to object – to object to certain Processing activities, including direct marketing.
• Right not to be subject solely to automated decisions that have significant effects, in cases covered by PDPL.
• Right to withdraw consent – where Processing is based on consent, you may withdraw it at any time, without affecting Processing prior to withdrawal.
• Right to complain – to lodge a complaint with the competent supervisory authority in the UAE, in addition to any other administrative or judicial remedy.

To exercise any of these rights, please contact us using the details in Section 2. We may need to verify your identity before responding. We aim to respond within the timeframes set by applicable law.

11. Children's Privacy

The Site is not directed at children, and we do not knowingly collect Personal Data from individuals under 18 years of age. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us so that we can delete it or take any other action required by law.

12. Security

We implement appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• encryption of data in transit — the Site is served over HTTPS,
• access controls based on least privilege, with two-factor authentication for privileged staff accounts,
• access logging, and an audit record of changes made to customer records through our internal systems,
• daily backups, encrypted before they leave the server and held off-site,
• card details are entered on our payment provider's own page or form and are never received or stored by us.

However, no system is completely secure; we cannot guarantee absolute security of information transmitted or stored electronically.

13. Third-Party Websites

Our Site may contain links to third-party websites, plug-ins or services. We are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before providing them with any Personal Data.

14. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in law, our practices or the Site's functionality. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as a banner or email).